Category: Customer Service

June 23, 2016 SUMMARY Two important Toronto Star reports this week illustrate how far Ontario falls short of the Wynne Government’s claim to be a global leader on disability accessibility. These news reports come just eight and a half years before the Accessibility for Ontarians with Disabilities Act’s mandatory 2025 deadline for the Ontario Government … Continue reading Toronto Star Reports on Wynne Government Weakening the 2007 Customer Service Accessibility Standard, and on Toronto Transit Commission Delays in Ensuring Accessibility of Public Transit in Canada’s Largest City

June 13, 2016 SUMMARY June 13, 2016 – Toronto: In today’s mid-term Cabinet shuffle, Ontario Premier Kathleen Wynne appointed Tracy MacCharles as Ontario’s first virtually stand-alone Accessibility Minister. This took place on the 11th anniversary of the day when Ontario’s accessibility law, the Accessibility for Ontarians with Disabilities Act (AODA), went into force. Two successive Government-appointed Independent … Continue reading Premier Wynne Appoints Tracy MacCharles as Ontario’s First Minister of Accessibility for 1.8 Million Ontarians with Disabilities – Will Premier Wynne Instruct Her to Take the Actions Needed to Get Ontario Back on Schedule for Full Accessibility By 2025 – The Deadline that Ontario’s Accessibility Law Sets?

June 10, 2016 SUMMARY Several days after it revised the 2007 Customer Service Accessibility Standard, the Wynne Government has issued a broadcast email to make public its amendments to that accessibility standard. We set out that email below. We were not able to also set out below the attachments to that email, because, contrary to … Continue reading Further Reflections on the Wynne Government’s Weakening the 2007 Customer Service Accessibility Standard and Premier Wynne’s Broken Promise Never to Weaken Protections or Provisions We’d Won In or Under the Accessibility for Ontarians with Disabilities Act

June 7, 2016 SUMMARY We have reached a deeply troubling turning point along the long and arduous road to a fully accessible Ontario. Yesterday Ontario Premier Kathleen Wynne broke a fundamentally important promise she made to Ontarians with disabilities three and a half years ago, when she was running for leadership of the Ontario Liberal … Continue reading A Sad Game-Changer for 1.8 Million Ontarians with Disabilities – Premier Kathleen Wynne Breaks a Solemn Written Promise She Gave to People with Disabilities While Running for Ontario Liberal Leadership, to Never Weaken Any Protections We’d Won In or Under Ontario’s Disabilities Act

April 22, 2016 SUMMARY 1. More Media Coverage on Recurring Denials of Accessible Customer Service in Ontario Recent media coverage, set out below, once again shows the harm Ontarians with disabilities must suffer, because of the Wynne Government’s ongoing failure to keep its promise to effectively enforce the Accessibility for Ontarians with Disabilities Act. This … Continue reading Even More Media Coverage of Problems with Accessible Customer Service in Ontario and the Wynne Government’s Failure to Take the Action that 1.8 Million Ontarians with Disabilities Need – What the Media Reported and What You Can Do to Help This Cause

March 18, 2016 SUMMARY A joint March 15, 2016 brief has been submitted to Economic Development Minister Brad Duguid by the AODA Alliance and the ARCH Disability Law Centre. It lists a list of readily-achievable improvements to the 2007 Customer Service Accessibility Standard, enacted under the Accessibility for Ontarians with Disabilities Act. This proposal shows … Continue reading Please Tell the Wynne Government if You Support the List of Readily-Achievable Improvements to the 2007 Customer Service Accessibility Standard that the AODA Alliance and ARCH Disability Law Centre Have Jointly Submitted to the Economic Development Minister

Download and read the January 29, 2016 posted draft regulation Accessibility Intergrated St reg consultation 2 Eng FINAL

If you don’t now receive our updates directly from us, sign up for AODA Alliance e-mail updates by writing to our new email address: aodafeedback@gmail.comFollow us on Twitter and get others to do so as well! Twitter.com/aodaalliance Learn more at: www.www.aodaalliance.org UNITED FOR A BARRIER-FREE ONTARIO May 29, 2013 SUMMARY Current issues surrounding the implementation … Continue reading Minister Hoskins’ First Major Speech on Disability Accessibility in the Ontario Legislature and Responses in Question Period – Some News is Encouraging and Some is Not

If you don’t now receive our updates directly from us, sign up for AODA Alliance e-mail updates by writing to our new email address: aodafeedback@gmail.comFollow us on Twitter and get others to do so as well! Twitter.com/aodaalliance Learn more at: www.www.aodaalliance.org UNITED FOR A BARRIER-FREE ONTARIO May 8, 2013 SUMMARY It is the day before … Continue reading More Media Coverage Of Barriers To Accessible Customer Service For People With Disabilities Around Ontario — It’s Time for Effective Action by the Ontario Government

If you don’t now receive our updates directly from us, sign up for AODA Alliance e-mail updates by writing to our new email address: aodafeedback@gmail.comFollow us on Twitter and get others to do so as well! Twitter.com/aodaalliance Learn more at: www.www.aodaalliance.org UNITED FOR A BARRIER-FREE ONTARIO May 6, 2013 SUMMARY Here is the latest news … Continue reading Windsor Star Reports Raise More Concerns about the Need for Effective Enforcement of Accessible Customer Service for Ontarians with Disabilities – and – Reminder to Attend May 9, 2013 Toronto Transit Commission Public Forum on Accessible Transit

If you don’t now receive our updates directly from us, sign up for AODA Alliance e-mail updates by writing to our new email address: aodafeedback@gmail.comFollow us on Twitter and get others to do so as well! Twitter.com/aodaalliance Learn more at: www.www.aodaalliance.org UNITED FOR A BARRIER-FREE ONTARIO January 24, 2013 SUMMARY On January 22, 2013, the … Continue reading AODA ALLIANCE PRESSES MCGUINTY GOVERNMENT FOR SPECIFICS ON HOW IT PLANS TO KEEP ITS OFT-REPEATED ELECTION PLEDGE TO EFFECTIVELY ENFORCE THE ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT

If you don’t now receive our updates directly from us, sign up for AODA Alliance e-mail updates by writing to our new email address: aodafeedback@gmail.comFollow us on Twitter and get others to do so as well! Twitter.com/aodaalliance Learn more at: www.www.aodaalliance.org UNITED FOR A BARRIER-FREE ONTARIO November 5, 2012 SUMMARY 1. THE NEWS As a … Continue reading MCGUINTY GOVERNMENT TAKES STEPS TO STREAMLINE PROCESS FOR DEVELOPING NEW ACCESSIBILITY STANDARDS UNDER THE AODA – – BUT WILL THIS COUNCIL HAVE NEW ACCESSIBILITY STANDARDS TO DEVELOP?

If you don’t now receive our updates directly from us, sign up for AODA Alliance e-mail updates by writing to our new email address: aodafeedback@gmail.comFollow us on Twitter and get others to do so as well! Twitter.com/aodaalliance Learn more at: www.www.aodaalliance.org UNITED FOR A BARRIER-FREE ONTARIO June 29, 2012 SUMMARY What progress has the Ontario … Continue reading WHAT IS THE LATEST WORD ON PROGRESS THAT THE ONTARIO GOVERNMENT HAS MADE TOWARDS IMPLEMENTING THE AODA, ACROSS THE BOARD AND IN THE AREA OF INFORMATION TECHNOLOGY?

If you don’t now receive our updates directly from us, sign up for AODA Alliance e-mail updates by writing to our new email address: aodafeedback@gmail.comFollow us on Twitter and get others to do so as well! Twitter.com/aodaalliance Learn more at: www.www.aodaalliance.org UNITED FOR A BARRIER-FREE ONTARIO January 6, 2012 SUMMARY Ontario’s Customer Service Accessibility Standard now … Continue reading ONTARIO BUSINESSES MUST NOW COMPLY WITH ONTARIO’S CUSTOMER SERVICE ACCESSIBILITY STANDARD –BUT ONE PART OF IT CREATES BARRIERS AND SHOULD BE DISREGARDED

Sign Up for AODA Alliance Updates by writing: aodafeedback@gmail.com Learn more at: www.www.aodaalliance.org March 17, 2011 SUMMARY A series of articles in the Hamilton Spectator this month show that it is very important for as many individuals and organizations to urge the McGuinty Government to strengthen its proposed Integrated Accessibility Regulation. The McGuinty Government has … Continue reading Hamilton spectator articles show why it is so important to give the McGuinty government feedback now on its proposed accessibility regulation before the deadline tomorrow