AODA Alliance
Accessibility for Ontarians with Disabilities Act Alliance Update
United for a Barrier-Free Ontario for All People with Disabilities
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Toronto City Council Unanimously Votes to Urge Metrolinx to Fix the Deficient Tactile Wayfinding for Blind Passengers on the Eglinton Crosstown LRT Line
June 28, 2026
On Thursday, June 25, 2026, our campaign against one ridiculous disability barrier in Toronto’s new Eglinton Crosstown LRT line, Line 5, got a major boost. Toronto City Council unanimously passed a motion, brought forward by Councillor Rachel Chernos Lin, that states as follows:
“City Council request the Chief Executive Officer, Metrolinx, in consultation with the Chief Executive Officer, Toronto Transit Commission, the Toronto Accessibility Advisory Committee and the Accessibility Advisory Committee on Transit, to improve tactile wayfinding for those with visual impairments in stations along Line 5 to ensure that riders can safely navigate to escalators, elevators and stairs, and to establish this as a standard approach for future stations and existing stations undergoing refurbishment.”
Earlier this month, the City of Toronto Infrastructure and Environment Committee passed this motion, and forwarded to the entire City Council for a vote. This was triggered by an 8-minute online video that the AODA Alliance released and the media covered.
That video reveals how Metrolinx seriously messed up the routing of tactile wayfinding floor markers in the new multi-floor Chaplin station. These markings show blind passengers only how to find the elevators, which too often break down. They don’t show blind riders how to find the escalators or stairs in these labyrinthian stations.
How You Can Help
- Email or phone Metrolinx to report any disability barriers you encounter in any transit station or stop, or in any transit services in which Metrolinx is involved. Email accessibility@metrolinx.com or call 416-869-3200 Toronto (local calling area) 1-888-438-6646 toll-free. You might take a photo or short video of the disability barrier, and email it to Metrolinx. Copy us at aodafeedback@gmail.com.
- Encourage others you know to watch the AODA Alliance 8-minute online video about the barrier we highlight at Eglinton Crosstown Stations.