AODA Alliance
Accessibility for Ontarians with Disabilities Act Alliance Update
United for a Barrier-Free Ontario for All People with Disabilities
Website: www.aodaalliance.org
Email: aodafeedback@gmail.com
Facebook: https://www.facebook.com/aodaalliance
Twitter: @aodaalliance
YouTube: https://www.youtube.com/user/aodaalliance
TikTok @AODAAlliance
Email or Phone Metrolinx to Report Any Disability Barriers in Any Transit Stations or Services It Operates
June 25, 2026
We encourage everyone to email or phone Metrolinx to report any disability barriers you encounter in any transit station or stop, or in any transit services in which Metrolinx is involved. If you can, it would be great if you could take a photo or short video of the disability barrier, and email it to Metrolinx.
For example, tell Metrolinx about accessibility problems on TTC’s Line 5 (Eglinton Crosstown) and Line 6 (Finch West). Metrolinx built those lines and TTC operates them. Metrolinx is also responsible for Go Transit services and stations.
Email accessibility@metrolinx.com or call 416-869-3200 Toronto (local calling area) 1-888-438-6646 toll-free. We invite you to CC the AODA Alliance at aodafeedback@gmail.com so we can keep track of what Metrolinx is being told. Please also let us know what response you get from Metrolinx.
At our June 23, 2026 meeting with Metrolinx CEO Michael Lindsay, the AODA Alliance and the Alliance for Equality of Blind Canadians asked Metrolinx to engage an independent accessibility audit of the Eglinton Crosstown transit line. Earlier this month, the AODA Alliance had initially brought to light one serious accessibility problem, namely problems with the tactile wayfinding in this station. You can learn more about that barrier facing transit riders with vision loss by watching our 8-minute online video about it. However, this is certainly not the only disability barrier in this new transit line.
Some people have told us and/or the media about other barriers. For example, Toronto resident Darren Parberry took it on himself to record videos about accessibility issues in each of the Eglinton Crosstown stations. Watch the Darren Parberry videos online. That was a major effort!
The accessibility problem is big enough and serious enough that it warrants an independent audit. Your emails and calls to Metrolinx will help in our effort to get Metrolinx to agree to engage an independent accessibility audit. They will also help with our advocacy to Metrolinx.
The report from that audit, including its findings and recommendations, should be made public. The accessibility experts engaged to do the audit should have a totally free hand to investigate, and make whatever findings and recommendations it deems appropriate. Metrolinx would then be responsible for any decisions on what it will do regarding those recommendations.