The Ford Government Claims to Be Leading Ontario By Its Example on Achieving Accessibility for 2.6 Million Ontarians with Disabilities, But a Closer Look Shows That It Is Leading By a Poor Example

Accessibility for Ontarians with Disabilities Act Alliance Update

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The Ford Government Claims to Be Leading Ontario By Its Example on Achieving Accessibility for 2.6 Million Ontarians with Disabilities, But a Closer Look Shows That It Is Leading By a Poor Example


March 2, 2020




Last Friday, February 28, 2020, at a media event to which the AODA Alliance was not invited, the Ford Government made an announcement, set out below, unveiling how it says it is leading Ontario by example to achieve accessibility for 2.6 million Ontarians with disabilities- people who face far too many barriers on a daily basis when they try to get a job, ride public transit, shop, or use public services. Yet a closer look shows that the example by which the Ford Government says it is leading is a very poor one. It lacks key ingredients that Ontarians with disabilities need.


“There is nothing new in The Ford Government’s February 28, 2020 announcement,” said David Lepofsky, chair of the non-partisan AODA Alliance, Ontario’s voluntary grassroots watchdog on disability accessibility. “The Government once again staged an event to re-announce measures that are already in place or that have previously been announced, dressing them up as if this were some bold new initiative. Such pre-existing measures, while potentially helpful to a point, do not get Ontario on schedule for becoming accessible by 2025, or ever.”


A month ago, on January 28, 2020, the Ford Government held an earlier media event where it made another announcement on accessibility. It was thin gruel, mostly if not entirely made up of actions that were previously announced. That even included a program that has been in effect for over a quarter century, when Bob Rae was Ontario’s premier.


This is not the leadership on accessibility that Ontarians with disabilities deserve. Below we provide six amply documented examples that illustrate this. The AODA Alliance continues to offer the Government constructive ideas, and remains eager to work with the Government on this. To date, Premier Doug Ford continues to refuse to meet with us.


A troubling 396 days have now gone by since the Ford Government received the final report on the implementation and enforcement of the Accessibility for Ontarians with Disabilities Act that was prepared by former Lieutenant Governor David Onley. We are still waiting for the Ford Government to come up with a comprehensive and effective plan of new measures to implement the Onley Report’s recommendations, needed to substantially strengthen the AODA’s implementation and enforcement. To date, all the Government has offered Ontarians with disabilities is thin gruel.



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Six Illustrations of the Poor Example that the Ford Government has Set on Accessibility for 2.6 Million Ontarians with Disabilities


The Ontario Government has for over a decade, under Conservative and Liberal leaders alike, and under Minister after Minister, repeatedly congratulated itself with the same incorrect claim that Ontario is leading by example on accessibility. The Ford Government’s February 28, 2020 announcement is the most recent repetition of that claim. Yet the AODA Alliance has researched and documented in great detail how the Ontario Government has for years been leading by a poor example on accessibility – an example which others should not follow. We documented this in Chapter 10 of the AODA Alliance’s June 30, 2014 brief to the Mayo Moran 2nd AODA Independent Review, and in Chapter 10 of the AODA Alliance’s January 15, 2019 brief to David Onley’s 3rd AODA Independent Review. Neither the current Ontario Government nor the previous Government disputed the accuracy of the facts in those briefs.


Both the Mayo Moran and David Onley AODA Independent Reviews concluded that the Ontario Government needed to show revitalized new leadership on accessibility. They found that the disability community recognizes that the Ontario Government’s leadership on this issue has been wanting. Their findings directly echo the submissions we made to those AODA Independent Reviews.


The 2014 final report of the 2nd Independent Review of the AODA’s implementation, conducted by former University of Toronto Law Dean Mayo Moran, made this pivotal finding:


“One of the prominent themes that emerged from the consultations was the belief of the disability community that the Government of Ontario has not succeeded in embedding accessibility into its internal operations.”


Five years later, the 3rd AODA Independent Review by former Lieutenant Governor David Onley made the same findings in its report:


“Government Leadership Missing


Many stakeholders called on the Ontario government to revitalize and breathe new life into the AODA, echoing both the Beer and Moran Reviews. As far as government leadership goes, little has changed. The government largely has been missing in action.”


The Onley Report also found:


“The Premier of Ontario could establish accessibility as a government-wide priority with the stroke of a pen. Our previous two Premiers did not listen to repeated pleas to do this. I am hopeful the current one will.”


Yet Premier Ford has not done so. He has to date refused to even meet with the AODA Alliance’s leadership.


The Ford Government’s February 28, 2020 re-announcement of pre-existing measures does not show the revitalized new leadership on accessibility for which the Moran and Onley AODA Independent Reviews called.


Here are six examples arising from the Ford Government’s announcement on February 28, 2020 that illustrate that it is not leading by the good example that it claims:


  1. This announcement includes measures that sound far better on paper than they have proven to be in practice. For example, the Ford Government said on February 28, 2020 that it is leading by example by “(e)nsuring ministries are taking accessibility into account as a key consideration when developing policies.” The Ford Government did just the opposite late last fall. Despite our pleas, it palpably ignored serious disability accessibility and safety concerns when it enacted a regulation allowing municipalities to permit electric scooters (e-scooters) on roads, sidewalks and other public places. An unlicensed, untrained and uninsured e-person as young as 16 silently racing towards people with disabilities endangers them, as an open letter from 13 disability organization attests.


The ford Government chose to listen only to corporate lobbyists for e-scooter rental companies. It side-lined the safety of people with disabilities. Check out the AODA Alliance’s web page on the e-scooter issue.


The Ford Government’s e-scooter regulation threatens to create new and serious barriers against people with disabilities. That is not the leadership example that Ontarians with disabilities deserve.


  1. To lead by example in this area, the Ford Government needs to put in place a detailed plan that will ensure that Ontario will become accessible by 2025, the AODA’s deadline. Yet it still has no such plan. No plan was announced on Friday, February 28,2020, nor has the Government announced any plan to create a plan. That is not the leadership example that , Ontarians with disabilities deserve.


  1. To support its claim that it is leading by example on accessibility, the Ford Government’s February 28, 2020 announcement points to the fact that there are Standards Development Committees now developing recommendations on what the Government should enact in new AODA accessibility standards to address barriers in Ontario’s education system and health care system. We campaigned for years for those Standards Development Committees to be established.


However, this is hardly an illustration of the Ford Government leading by a good example. It was the previous Liberal Government under Premier Wynne that appointed those Standards Development Committees. In a very harmful move, the Ford Government kept those Standards Development Committees frozen for over a year after it took power. That freeze unjustifiably set back progress on accessibility. The AODA Alliance had to lead a tenacious campaign for many months just to get the Ford Government to lift that freeze. That is not the leadership example that Ontarians with disabilities deserve.


  1. The Onley Report found that the recurring barriers that people with disabilities face in the built environment must become a major Government priority. It called for new accessibility regulations to fix this. Doug Ford recognized the importance of this need in his May 15, 2018 letter to the AODA Alliance where he set out his party’s 2018 election promises on disability accessibility.


Yet last Friday’s announcement did not commit to develop new regulations, under the AODA or in the Ontario Building Code or both, to ensure that the built environment becomes accessible. Existing legal requirements are inadequate. Last May, during National Accessibility Week, Doug Ford’s Government hurtfully derided such an idea as “red tape,” as if the rights to accessibility for Ontarians with disabilities were red tape.


Making this worse, The AODA required the Ontario Government to appoint an AODA Standards Development Committee over two years ago to review a weak accessibility standard that deals with barriers in public spaces, mainly outside buildings. The Ford Government continues to be in open, flagrant breach of that obligation. That is not the leadership example that Ontarians with disabilities deserve.


  1. The Ford Government’s announcement last Friday spoke of accessibility as being one of the criteria for assessing applications for some infrastructure spending. However, it did not commit to ensure that public money is never used to create barriers against Ontarians with disabilities. Yet the Government has emphasized its commitment to be responsible in the use of public money. Spending public money in a way that creates new barriers against people with disabilities, as the Ontario Government has been doing for years, is not the leadership example that Ontarians with disabilities deserve.


  1. In last Friday’s announcement, the Ford Government pointed to measures to improve accessibility in public transit. However, it has made no commitment and announced no plan to ensure that its new public transit infrastructure will be fully accessible to passengers with disabilities. Metrolinx, the Ontario Government’s key agency in that area, has a troubling track record in this regard. Moreover, after over one and a half years in power, the Ford Government has announced no plans to strengthen the weak 2011 Transportation Accessibility Standard. The Ontario Government received recommendations from the Transportation Standards Development Committee in the 2018 spring, around two years ago. This inaction is also not the leadership example that Ontarians with disabilities deserve.


Ford Government’s February 28, 2020 News Release

Ontario Leading by Example in Improving Accessibility

Government Continues Progress Through Cross-Government Actions

February 28, 2020

WHITBY — Ontario is continuing to work towards an inclusive and barrier-free province through its comprehensive accessibility framework.

Today, Raymond Cho, Minister for Seniors and Accessibility, announced the second area of focus under the Advancing Accessibility in Ontario framework – government leading by example – at the Abilities Centre in Whitby. This area demonstrates the government’s commitment and leadership in improving accessibility in its role as a policy maker, service provider and employer.

“Our government is committed to protecting what matters most, and this means removing barriers in Ontario so we can empower people with disabilities,” said Minister Cho. “We are continuing to develop and enforce accessibility laws to help deliver critical services to Ontarians. It’s crucial that we set a strong example of moving accessibility forward to make a positive difference in the daily lives of people with disabilities.”

The government is taking leadership on this issue by applying an accessibility lens when evaluating capital project applications and spending public tax dollars. For example, while developing the provincial criteria for the Investing in Canada Infrastructure Program (ICIP), the Ministry for Seniors and Accessibility worked closely with the Ministry of Infrastructure to establish accessibility as one of the four main objectives that applications will be evaluated on under the program’s Community, Culture and Recreation stream. Projects will additionally be evaluated based on exceeding minimum standards; use of Universal Design Principles, accessible guidelines and innovative solutions to increasing accessibility.

“We are extremely pleased with the direction the Government of Ontario is taking with its Advancing Accessibly in Ontario framework,” said Stuart McReynolds, President and Chief Executive Officer of Abilities Centre. “We must all work together as partners to advance inclusion and accessibility throughout the province.”

As part of Ontario’s work towards creating a more accessible and inclusive province today and for future generations, the government formed a dedicated Ministry for Seniors and Accessibility in June 2018.


  • There are 2.6 million people in Ontario that have a disability.
  • The Ontario Public Service Accessibility Office serves as an accessibility centre of excellence, elevating accessibility as a top priority within and beyond government. It supports ministries to meet their legislated obligations and embed accessibility into government policies, programs, services and internal activities.
  • The Advancing Accessibility in Ontario framework was informed by the recommendations made by the Honourable David C. Onley in the third legislative review of the Accessibility for Ontarians with Disabilities Act, as well as input from key partners, organizations and people with disabilities.
  • Further information on the other key areas in Advancing Accessibility in Ontario will be announced in the coming weeks.


Advancing Accessibility in Ontario: Government to lead by example


Advancing Accessibility in Ontario: Breaking down barriers in the built environment

Accessibility for Ontarians with Disabilities Act

Accessibility in Ontario: Information for Businesses web page


Pooja Parekh
Minister’s Office

Matt Gloyd
Communications Branch

Ford Government’s February 28, 2020 Backgrounder

Advancing Accessibility in Ontario: Government to lead by example


February 28, 2020

Enhancing accessibility is a priority for the government. The province has elevated accessibility as a commitment by creating a dedicated Ministry for Seniors and Accessibility to work towards a more accessible and inclusive Ontario today and for future generations.

Advancing Accessibility in Ontario is a cross-government framework that will help focus the government’s work in four key areas:

  • breaking down barriers in the built environment
  • government leading by example in its role as a policy maker, service provider and employer
  • increasing participation in the economy for people with disabilities and
  • improving understanding and awareness about accessibility

The government leading by example demonstrates Ontario’s leadership in improving accessibility in its role as a policy maker, service provider and employer.

In its role as a policy maker, the government is making significant progress in implementing the Accessibility for Ontarians with Disabilities Act (AODA) and as an organization is leading the way by:

  • Ensuring ministries are taking accessibility into account as a key consideration when developing policies.
  • Addressing barriers in the health care sector, such as a greater need for sensitivity when communicating with people with disabilities, by resuming the Health Care Standards Development Committee to develop recommendations for proposed accessibility standards for hospitals in regulation under the AODA. This committee is comprised of people with disabilities, disability organizations and sector experts.
  • Making sure students with disabilities have the supports they need to transition from one school system to another by resuming the K-12 and Post-Secondary Education Standards Development Committees to provide recommendations on how to make the education sector more inclusive. These committees will develop recommendations for proposed accessibility standards in regulation under the AODA.
  • Considering recommendations from the Information and Communications Standards Development Committee to assess how to make information and digital communications more accessible.
  • Creating more inclusive learning environments by providing educators with accessibility training, lesson plans and resources through the TeachAble Project website. The site was created with funding from the government’s EnAbling Change Program and gives people who work with students ways to create awareness about accessibility in the classroom.
  • Providing clearer and more transparent processes for families requesting service animals accompany their children to school, no matter where they live in Ontario. As of January 1, 2020, Ontario school boards are required to implement their service animal policies. This support will help all students be successful.
  • Providing organizations and the public with practical tips on how to be more accessible by delivering regular free webinars on various topics, such as accessible transit and creating accessible tourism experiences and customer service in Ontario.
  • Improving accessibility as part of broader efforts being made with the federal government and other provinces.

In its role as a service provider, the government is working to provide barrier-free services through initiatives including:

  • Better serving transit users and commuters by investing in improvements to the GO transit experience as part of the GO Expansion program. Progress continues at the five remaining GO stations in the Greater Toronto Area that are not yet accessible, including installing ramps and platform elevators as needed.
  • Continuing to improve accessibility on trails, beaches and provincial parks in Ontario by adding features like mobility mats to make it easier for everyone to use public spaces.
  • Streamlining the Accessible Parking Permit process to reduce misuse while ensuring access by making it easier for people 80 years of age and older, Canadian veterans of any age and certain people with disabilities to apply for an accessible parking permit.
  • Investing $1.07 million in 2019-20 to support Abilities Centre in Whitby to advance inclusion and accessibility for people of all ages and abilities. Initiatives include:
    • researching social inclusion and social enterprise
    • developing a pre-employment skills program
    • piloting a 12-week pan-disability program for adults with disabilities
    • supporting local private and non-profit sector organizations to develop inclusion and accessibility plans
  • Improving community agencies across Ontario through the annual Partner Facility Renewal program, which includes an investment totalling $11.5 million that goes towards more than 350 upgrade and repair projects. This program includes an investment of more than $1.6 million for building repairs and upgrades at community agencies across northern Ontario so they can continue providing services to children and families. For example, a new elevator will be installed at Ontario Native Women’s Association, helping to make the building more accessible.
  • Continuing to help Ontario residents with long-term mobility disabilities remain in their homes and participate in their communities by funding the Home & Vehicle Modification Program, which is administered by March of Dimes Canada. With an annual investment of $10.6 million, this program reduces safety risks by approving grants up to $15,000 to make basic home and vehicle modifications.
  • Addressing barriers in the digital environment to move towards a modern digital approach so that our accessibility resources, reports and publicly available data are easier to access. For example:
    • We’re making it easier for people who are blind to use Ontario GeoHub, a website that provides descriptive information about the characteristics, quality and context of Ontario’s geospatial data. For this project, the Ministry of National Resources and Forestry collaborated with the Canadian National Institute of the Blind, which led to helpful adjustments to the site that make it more user friendly for people with disabilities. The ministry will use these learnings to inform how it delivers digital services moving forward.

In its role as an employer and as an organization, the government is working to establish a more inclusive employment culture in the OPS by:

  • Supporting OPS employees – roughly 12 per cent of which self-identify as having a disability – and ministries to meet the requirements of the AODA and embed accessibility into internal activities through the Ontario Public Service Accessibility Office, which serves as an accessibility centre of excellence.
  • Addressing systemic barriers and gaps through Deputy Ministers’ committees within the OPS. These groups work on accessibility planning and implementation across government, as well as ensure accessibility is meaningfully reflected in government policies, programs and initiatives. This helps to improve access to government services for the public, which enhances health, employment and social inclusion.
  • Using the OPS’ annual Multi-Year Accessibility Plan Report to summarize the OPS’ work to prevent and remove barriers to accessibility. The OPS also works to help foster a culture of inclusion both within the organization and across the province.
  • Increasing opportunities for hands-on work experience and training in the OPS for youth with disabilities by expanding eligibility for the Ontario Internship Program. The criteria have recently changed so that students with disabilities that have graduated within the last five years – rather than two years – can now apply to the year-long program.
  • Expanding the professional networks of youth with disabilities by connecting them with mentors across the OPS and broader public sector through Connexions, an annual session that helps post-secondary students and graduates with disabilities prepare for the job market by practicing job-seeking skills.




Matt Gloyd

Communications Branch